We know plans can change, so we’ve designed a cancellation policy that’s accommodating for our customers and supports our business. Early notification of cancellation means we can offer our services to someone else waiting for an appointment. As of November 1, 2019, we have implemented a 48-hour cancelation policy. This helps keep our schedules for our employees full. We appreciate the advanced understanding.
Our Cancellation Policy is as follows:
In the event any Client needs to cancel a scheduled cleaning appointment, forty-eight (48) hours notice to Classy Cleaning Service is required. Notice may be given by Email, SMS (text) or Phone Call.
Should less than 24-hour notice be given on more than one (1) occasion, Client must pay a $50 fee for the canceled cleaning and 100% of the fee for canceled cleanings thereafter. Should the cleaner be locked out of the home for a scheduled clean, not canceled or rescheduled, 100% of the fee for the cleaning will be charged.
Should you have any questions, please feel free to reach out to us via phone, text, or email
(615) 821-9006,
classycleaningservice2019@gmail.comTipping – is greatly appreciated but not required. A Suggested tipping range is 10 to 20% of the fee, but again is not required. Call our office if you wish to add tipping to your credit card payments.
Payment – Payment is due at the time of service.  If you fail to provide timely payment, we will request a credit card number to be held for backup payment.  If one of your checks is returned “NSF”, we will require a credit card number for backup payment or prepayment three weeks before service.
‍
Rate Increases – We reserve the right to raise our rates at any time.  You will be given advance notice of any price increase.
‍
Quality Control – Our quality control system is interactive and dependent upon your feedback and communication to function. We need your input on the overall experience and quality you are receiving so that we may address issues that are important to you. Usually changing services will not eliminate a problem since we are all in the “human” business.  We will correct or address any issue we are made aware of. Our employees take great pride in the work they do and want to be informed when you are disappointed with a service.  Please use our Quality Software system each time your home is cleaned. Those feedback emails are key to ongoing communication with our office and your cleaners.
‍
Ideal Cleaning Setting – The ideal cleaning situation is when no one is home.  Since this is not always possible, please eliminate as many distractions as possible so our employees can work uninterrupted.  Try to schedule your cleaning day when there will be the fewest  people at home.  Please secure and keep children in other areas as we are working with equipment and products that may not be safe for children.
‍
Pets – We love them! But please secure any pet that may be a threat.  Also, we do not clean up after sick pets or pet accidents.
‍
Broken Items – If something is broken by our technician(s), the following conditions apply.